FAQ
Find out useful and informative information about your Alpenhaus Kaprun booking.
Arrival / Check-in
From what time can I check into my room at Alpenhaus Kaprun?
Your room will be available from 3:00 PM on the day of arrival.
If you arrive earlier, you are welcome to leave your luggage at the reception and start enjoying the hotel's amenities.
If you arrive earlier, you are welcome to leave your luggage at the reception and start enjoying the hotel's amenities.
How does check-in work at Alpenhaus Kaprun?
Our reception team is available 24/7.
For a smooth check-in process, please have a valid ID and a credit card ready for security purposes.
For a smooth check-in process, please have a valid ID and a credit card ready for security purposes.
Departure / Check-out
By what time do I need to check out of my room on departure day?
We kindly ask you to vacate your room by 12:00 PM at the latest.
Is a late check-out possible at Alpenhaus Kaprun?
A late check-out is possible depending on availability and for an additional fee. Please contact our reception team in advance
Can I settle my hotel bill the evening before departure?
Yes, to avoid waiting times at check-out, we recommend settling your bill the evening before your departure.
What should I do with my room key card when checking out?
Please return all room key cards to the reception upon departure. If not returned, a fee of EUR 5 per card will be charged.
Which credit cards are accepted at Alpenhaus Kaprun?
VISA | MasterCard | American Express | Diners Club
Culinary Experience
When is breakfast served at Alpenhaus Kaprun?
Our varied breakfast buffet, featuring plenty of healthy delights and a dedicated corner for vegetarian and vegan lovers, is available daily from 7:00 to 11:00 am.
From what time is dinner served at Alpenhaus Kaprun?
Daily from 6:00 PM to 9:00 PM you can enjoy a varied buffet with a served main course – with choices of fish, meat, or vegetarian/vegan options. To enjoy your dinner in a relaxed atmosphere, we kindly ask you to arrive at the restaurant no later than 8:30 PM.
Is there an afternoon snack at the hotel?
Yes, from October 15 to May 14 we offer a hearty afternoon snack daily from 2:30 PM to 4:30 PM at the hotel bar.
When is the hotel bar open?
The bar opens daily at 11:00 AM and remains open – depending on atmosphere and number of guests – until approximately midnight.
What is the dress code for dinner at Alpenhaus Kaprun?
We kindly ask you to wear smart-casual attire. Bathrobes are not permitted in the restaurant (exception: ski snack in winter at the hotel bar).
Can I charge food and drinks to my room?
Yes, simply sign your receipts for confirmation. Please note that later complaints cannot be accepted.
Wellness, Spa & Fitness
What spa facilities are available at Alpenhaus Kaprun?
Our ALPEN.VEDA.SPA spans two levels and offers you:
Indoor swimming pool & whirlpool (textile area) Textile sauna in the pool area (family-friendly) Sauna area (adults only, from 16 years) with Finnish sauna, bio sauna, herbal sauna, steam bath, salt grotto, experience showers, ice fountain, Kneipp pool, and relaxation rooms. Outdoor pool with sunbathing lawn (available during summer months)
What are the opening hours of the spa area?
Winter (approx. October to April): 1:00 PM to 8:00 PM
Summer (approx. May to September): 3:00 PM to 8:00 PM
Winter (approx. October to April): 1:00 PM to 8:00 PM
Summer (approx. May to September): 3:00 PM to 8:00 PM
From what age is access to the sauna area allowed?
Access to the sauna area (nude area) is permitted from the age of 16th. An exception applies to children from 14 years accompanied by an adult.
In the pool area, a textile/family sauna is also available. Please note that the sauna area is a quiet zone intended for rest and relaxation.
In the pool area, a textile/family sauna is also available. Please note that the sauna area is a quiet zone intended for rest and relaxation.
What are the opening hours of the beauty and treatment center?
The treatment center is open from Monday to Saturday, 10:00 AM to 8:00 PM.
Where can I book wellness or spa appointments?
You can book your treatment either at the reception or directly at the spa.
Feel free to contact us at:
TEL.: +43 6547 7647 55 (Reception)
TEL.: +43 6547 7647 621 (SPA).
Feel free to contact us at:
TEL.: +43 6547 7647 55 (Reception)
TEL.: +43 6547 7647 621 (SPA).
Should I reserve my wellness appointments before arrival?
Yes, to ensure your preferred appointment time, we recommend booking your wellness treatments in advance, ideally before your arrival. Feel free to contact us at:
TEL.: +43 6547 7647 55 (Reception)
TEL.: +43 6547 7647 621 (SPA).
TEL.: +43 6547 7647 55 (Reception)
TEL.: +43 6547 7647 621 (SPA).
Is there a fitness room at Alpenhaus Kaprun?
Yes, the fitness room is open for you 24 hours a day.
Are towels and bathrobes provided?
Towels are available directly in your room.
Bathrobes are available at the reception – for a deposit.
Bathrobes are available at the reception – for a deposit.
Are wellness slippers available?
We deliberately do not provide wellness slippers. This decision supports sustainability by conserving valuable resources and avoiding unnecessary waste.
We kindly ask you to bring your own slippers, flip-flops, or sandals for the sauna and pool area from home.
If you do not have your own slippers, you can borrow a pair at the reception.
We kindly ask you to bring your own slippers, flip-flops, or sandals for the sauna and pool area from home.
If you do not have your own slippers, you can borrow a pair at the reception.
Dogs
May I bring my dog to the hotel?
Yes, your dog is warmly welcome with us. In addition to our dog-friendly rooms and suites, you can look forward to special amenities and thoughtful comforts for your furry friend:
Dog blanket for cozy moments Food and water bowls Welcome treats for your four-legged companion
Please note that dogs are not allowed in the restaurant and in the wellness area out of consideration for other guests.
For your dog, we charge a fee of EUR 19 per night (without food).
Please note that dogs are not allowed in the restaurant and in the wellness area out of consideration for other guests.
For your dog, we charge a fee of EUR 19 per night (without food).
Rooms
Is there a minibar in the room?
Yes, each room has a minibar which is not stocked upon arrival. On request, we are happy to stock it individually for you – please simply inform the reception. (Service fee applies)
Is there a kettle in the room?
There is no kettle in the rooms by default, but you can borrow one at the reception.
Is there free Wi-Fi at Alpenhaus Kaprun?
Yes, throughout the entire hotel area. Username: Das Alpenhaus Kaprun | Password: welcome#
How does room cleaning work at Alpenhaus Kaprun?
Daily room cleaning takes place between 8:00 AM and 4:00 PM. If you do not wish to have your room cleaned or prefer a specific time, please inform our reception team. Alternatively, you can use the “Do Not Disturb” sign on your door.
What TV channels can I receive at the hotel?
The hotel offers a wide selection of TV channels, including regional stations such as Kitzsteinhorn TV as well as numerous national and international channels. A complete list of available channels can be found directly on your TV under the menu item “TV Channels.”
How can I listen to the radio in my hotel room?
You can conveniently listen to radio programs via your TV. An overview of available stations is also found in the “TV Channels” menu.
Parking & E-Mobility
Where can I park at Alpenhaus Kaprun?
For your arrival and departure, free short-term parking spaces are available directly at the hotel for 30 minutes.
During your stay, you are welcome to use a parking space in our underground garage – EUR 12 per night per space.
During your stay, you are welcome to use a parking space in our underground garage – EUR 12 per night per space.
Can I charge my electric car at the hotel?
Yes, electric charging stations (Type 2 | 22 kW | 32A) are available.
The service card can be obtained for a fee at the reception.
The service card can be obtained for a fee at the reception.
Ski, Bike & Sports
Is there a sports equipment room for ski and bike gear?
Yes, a sports equipment room with a shoe dryer is available free of charge — both in winter for ski equipment and in summer for bicycles and bike gear.
Please note that sports equipment may not be taken into the hotel rooms. We accept no liability for shoe and sports equipment stored in the sports equipment room.
Please note that sports equipment may not be taken into the hotel rooms. We accept no liability for shoe and sports equipment stored in the sports equipment room.
Where can I rent ski or bike equipment?
Rental: Bründl Sports at the Maiskogelbahn valley station | TEL.: +43 6547 838 88
WINTER OPENING HOURS:Monday to Friday: 8:15 AM to 6:00 PM Saturday: 8:15 AM to 6:00 PM Sunday: 8:15 AM to 6:00 PM Also open on public holidays.
12% discount for online booking
WINTER OPENING HOURS:
12% discount for online booking
Where can I book a ski course?
Ski School: Hartweger “Ski with us!” | TEL.: +43 664 33 81 582
Can I buy the ski pass directly at the hotel?
Yes, ski passes are conveniently available directly at our reception — for the regular rate. This allows you to begin your ski day in a relaxed way, without the need to wait at the lift ticket office.
What is the Ski ALPIN CARD?
The Ski ALPIN CARD is a joint ski pass ticket giving you access to three top ski regions with a total of over 400 kilometers of slopes. It includes varied runs for all skill levels as well as modern lifts. Additionally, with the Ski ALPIN CARD you enjoy snow guarantee on the glacier — ideal for unforgettable skiing experiences throughout the entire season.
Is there a ski afternoon snack (“Skifahrerjause”) at Alpenhaus Kaprun?
Yes, from October 15th to May 14th, a hearty afternoon snack called “Skifahrerjause” is served daily from 2:30 PM to 4:30 PM at the hotel bar.
What is the 3K K-onnection?
The 3K K-onnection is the heart of the connection between Kaprun, Maiskogel, and Kitzsteinhorn. With this spectacular cable car, you can ski directly from Kaprun’s town center — offering true ski-in ski-out access to the 100% snow-safe Kitzsteinhorn.
Six cable cars connect like a string of pearls from Kaprun town center, passing through four different vegetation zones up to the mountain station “Top of Salzburg” at 3,029 meters on Kitzsteinhorn. It forms the longest continuous cable car axis in the Eastern Alps and overcomes a vertical height difference of 2,261 meters.
Six cable cars connect like a string of pearls from Kaprun town center, passing through four different vegetation zones up to the mountain station “Top of Salzburg” at 3,029 meters on Kitzsteinhorn. It forms the longest continuous cable car axis in the Eastern Alps and overcomes a vertical height difference of 2,261 meters.
How far is the 3K K-onnection from Alpenhaus Kaprun?
The direct access to the 3K K-onnection is via the Maiskogelbahn, which is only about 250 meters from Alpenhaus Kaprun. So you can reach the cable car practically right at the doorstep.
What are the benefits of the 3K K-onnection?
The cable car offers a comfortable and fast connection to the ski area and impresses with modern infrastructure at the Kaprun Center. This provides you with year-round comfort and quality.
Is the K-onnection (K3) operational all year round?
The K-onnection (K3) is not in operation year-round. Operating times depend on the respective summer and winter seasons. Current operating and closure times can be found on the website of the Kitzsteinhorn Bergbahnen.
Are there golf courses near the hotel?
Yes, around Kaprun you will find several attractive golf courses in a stunning Alpine setting. Our team is happy to assist you with booking your tee times.
Golfclub Zell am See - Kaprun - Saalbach - Hinterglemm
2 x 18-hole courses
Up to 25% green fee discount at GC Zell am See – Kaprun
Golfstraße 25, A-5700 Zell am See
TEL.: +43 6542 561610
www.golf-zellamsee.at
Golfclub Nationalpark Hohe Tauern
18-hole course
Felben 133, A-5730 Mittersill
TEL.: +43 6562 5700
www.golfclub-nationalpark-hohetauern.at
Golfclub Urslautal
18-hole course
Schinking 81, A-5760 Saalfelden am Steinernen Meer
TEL.: +43 6584 2000
www.golf-urslautal.at
Golfclub Gut Brandlhof
18-hole course
Hohlwegen 4, A-5760 Saalfelden am Steinernen Meer
TEL.: +43 6582 74 875
www.brandlhof.com
More information about golf under Golf Holidays.
Golfclub Zell am See - Kaprun - Saalbach - Hinterglemm
2 x 18-hole courses
Up to 25% green fee discount at GC Zell am See – Kaprun
Golfstraße 25, A-5700 Zell am See
TEL.: +43 6542 561610
www.golf-zellamsee.at
Golfclub Nationalpark Hohe Tauern
18-hole course
Felben 133, A-5730 Mittersill
TEL.: +43 6562 5700
www.golfclub-nationalpark-hohetauern.at
Golfclub Urslautal
18-hole course
Schinking 81, A-5760 Saalfelden am Steinernen Meer
TEL.: +43 6584 2000
www.golf-urslautal.at
Golfclub Gut Brandlhof
18-hole course
Hohlwegen 4, A-5760 Saalfelden am Steinernen Meer
TEL.: +43 6582 74 875
www.brandlhof.com
More information about golf under Golf Holidays.
Zell am See Kaprun Summer Card & Guest Mobility Ticket
Is the Zell am See-Kaprun Summer Card included in the stay?
Yes, the Zell am See-Kaprun Summer Card is included in your stay with us – at no extra charge!
The Summer Card is generally valid from May 15 to October 15 and makes your vacation with us even more varied and exciting.
The Summer Card is generally valid from May 15 to October 15 and makes your vacation with us even more varied and exciting.
What is the Zell am See-Kaprun Summer Card?
The Summer Card gives you access to numerous top attractions in the region, including:
Kitzsteinhorn Glacier: Access to panoramic platforms, hiking trails, and summer skiing areas above 3,000 meters altitude. Schmittenhöhe: Mountain cable cars included, with wonderful hiking and panoramic experiences. Lake Zell: A panoramic round trip with the Schmittenhöhebahn and boat cruise on Lake Zell included. Beaches and outdoor pools: Free entry to various beach and outdoor pools around Lake Zell. High mountain reservoirs Kaprun: Visit the impressive reservoirs with guided tours and hiking trails. Krimml Waterfalls / National Park Center: Discounted or free entry to the National Park Center as well as to the famous waterfalls in the region. More activities: One card, many possibilities.
What is the Guest Mobility Ticket – Salzburg Transport?
The Guest Mobility Ticket allows you to use all public transport free of charge throughout the entire federal state of Salzburg.
When and how do I receive the Guest Mobility Ticket?
You receive the ticket after your check-in. Upon request, you can complete a pre-check-in so that we can send you the digital Guest Mobility Ticket before your arrival. More information can be found at: www.guestmobilityticket.at.
Booking & Cancellation
What does "daily rates" or "best available flexible rate" mean?
The best available rate applies on the day of your booking and may change daily depending on availability and demand (dynamic pricing). By providing your credit card details, your booking is guaranteed, and we reserve your room for you.
What happens if your plans change?
You can make use of our flexible cancellation policies.
What happens if your plans change?
You can make use of our flexible cancellation policies.
What is a "NON-REF" rate or non-refundable rate?
What is a "NON-REF" rate or non-refundable rate?
Cancellation or rebooking is no longer possible after reservation.
The full amount is due 100% at the time of booking, and your credit card will be charged the full amount upon successful reservation.
The full amount is due 100% at the time of booking, and your credit card will be charged the full amount upon successful reservation.
What child discounts are available at Alpenhaus Kaprun?
Child discount in a room with two full-paying adults:
0 to under 6 years: 100%
6 to under 15 years: 50%
15 to under 18 years: 20%
Child discount in an extra room:
2 to under 6 years: 40%
6 to 15 years: 20%
16 to under 18 years: 10%
Child discount in an extra room:
What are the cancellation conditions at Alpenhaus Kaprun?
General cancellation policy
Free cancellation up to 7 days before arrival Within 6 days before arrival – 90% of the package price From 1 day before arrival – 100% of the package price No-show or early departure – 100% of the package price
Christmas, New Year & Winter holidays:
Free cancellation up to 14 days before arrival 13 to 7 days before arrival – 70% of the package price 6 to 3 days before arrival – 90% of the package price From 2 days before arrival – 100% of the package price No-show or early departure – 100% of the package price
Non-refundable rates:
No cancellation or rebooking possible after booking The full amount is due immediately at booking and will be charged to your credit card after successful reservation
Important: Only written cancellations are considered binding.
We recommend purchasing the Hotel Storno Plus insurance, which offers comprehensive coverage for you and your family. You can purchase the Hotel Storno Plus insurance directly online:
European Travel Insurance
Christmas, New Year & Winter holidays:
Non-refundable rates:
Important: Only written cancellations are considered binding.
We recommend purchasing the Hotel Storno Plus insurance, which offers comprehensive coverage for you and your family. You can purchase the Hotel Storno Plus insurance directly online:
European Travel Insurance
Are there special cancellation conditions?
Yes, for group bookings of 5 rooms or more as well as for stays during Christmas, New Year's Eve, and the winter holidays, different cancellation conditions apply.
We will gladly inform you about the exact regulations during your booking inquiry, or you will find them in your booking confirmation.
We will gladly inform you about the exact regulations during your booking inquiry, or you will find them in your booking confirmation.
Where can I take out cancellation insurance?
We recommend taking out the Hotel Cancellation Plus insurance from the European Travel Insurance, which provides comprehensive coverage for you and your family in case of cancellation or trip interruption.
You can easily take out the insurance online: European Travel Insurance
You can easily take out the insurance online: European Travel Insurance
How can a booking be cancelled?
Important: Cancellations are only valid in writing. Verbal or telephone cancellations are not considered binding.
What is the overnight stay tax (local tax | mobility tax) and how is it calculated?
The overnight stay tax is a legally required charge, collected per person and night from the age of 15. It is not included in the room price and will be added to your bill upon departure.
The amount of the charge varies depending on the period and is composed as follows:
Until 31.10.2026:
€ 2,00 overnight stay tax € 0.50 mobility tax € 0.05 tourism promotion fee
01.11.2026 to 30.04.2027:
€ 4.00 overnight stay tax € 0.50 mobility tax € 0.05 tourism promotion fee
01.05.2027 to 31.10.2027:
€ 4.00 overnight stay tax € 1.10 mobility tax € 0.05 tourism promotion fee
From 01.11.2027:
€ 5.00 overnight stay tax € 1.10 mobility tax € 0.05 tourism promotion fee
Our official registration number is: 50606-006712-2020
The amount of the charge varies depending on the period and is composed as follows:
Until 31.10.2026:
01.11.2026 to 30.04.2027:
01.05.2027 to 31.10.2027:
From 01.11.2027:
Our official registration number is: 50606-006712-2020
What does the overnight stay tax (local tax | mobility tax) include?
The overnight stay tax supports the local tourism infrastructure. The mobility tax promotes public transport and sustainable mobility options. The tourism promotion fee is used for the further development and maintenance of tourist services.
Health & Emergencies
Where can I find a doctor or pharmacy in Kaprun?
Steinbock Pharmacy
Sigmund-Thun-Straße 22, A -5710 Kaprun
TEL.: +43 6547 8869
Opening hours:
Monday to Friday: 8 am to 12 pm | 2:30 pm to 6:30 pm
Saturday: 8 am to 12 pm
Pharmacy emergency service:
Here you will be informed about all night and emergency services of pharmacies in the region.
TEL.: 1455 Dr. med. univ. Claudia Griessner
Imbachstraße 14/1, 5710 Kaprun
TEL.: +43 6547 8227
Dr. Karl Watschinger, General Practitioner
Häuslhofstraße 9, A-5710 Kaprun
TEL.: +43 6547 8698
Medical emergency service
TEL.: 141
Sigmund-Thun-Straße 22, A -5710 Kaprun
TEL.: +43 6547 8869
Opening hours:
Monday to Friday: 8 am to 12 pm | 2:30 pm to 6:30 pm
Saturday: 8 am to 12 pm
Pharmacy emergency service:
Here you will be informed about all night and emergency services of pharmacies in the region.
TEL.: 1455 Dr. med. univ. Claudia Griessner
Imbachstraße 14/1, 5710 Kaprun
TEL.: +43 6547 8227
Dr. Karl Watschinger, General Practitioner
Häuslhofstraße 9, A-5710 Kaprun
TEL.: +43 6547 8698
Medical emergency service
TEL.: 141
Where is the nearest hospital?
The nearest hospital is in Zell am See – only a few kilometers from the hotel:
Tauernkliniken GmbH
Paracelsusstraße 8, A-5700 Zell am See
TEL.: +43 6542 777-0
Tauernkliniken GmbH
Paracelsusstraße 8, A-5700 Zell am See
TEL.: +43 6542 777-0
Is there a hospital with a pediatric ward nearby?
Yes, the nearest hospital with a pediatric ward is located in Schwarzach im Pongau, about a 50-minute drive away:
Kardinal Schwarzenberg Clinic
Kardinal Schwarzenbergplatz 1, A-5620 Schwarzach im Pongau
TEL.: +43 6415 71010
Kardinal Schwarzenberg Clinic
Kardinal Schwarzenbergplatz 1, A-5620 Schwarzach im Pongau
TEL.: +43 6415 71010
Where are the emergency exits in the hotel?
Please observe the instructions on your room door as well as the green-white emergency exit signs throughout the hotel area.
Arrival & Surroundings
How far is the nearest train station from Kaprun?
The nearest train station is in Zell am See, approximately 7 km from the hotel. We are happy to organize a taxi transfer (for a fee) for you – please contact the reception in advance.
How far are the nearest airports from Alpenhaus Kaprun?
The closest airport is Salzburg Airport "W. A. Mozart", about 100 km from the hotel. Address: Innsbrucker Bundesstraße 95, A-5020 Salzburg
Another option is Munich Airport "Franz Josef Strauß", about 208 km away. Address: Nordallee 25, D-85356 Munich
We are happy to organize a taxi transfer (for a fee) for you – please contact the reception in advance.
Another option is Munich Airport "Franz Josef Strauß", about 208 km away. Address: Nordallee 25, D-85356 Munich
We are happy to organize a taxi transfer (for a fee) for you – please contact the reception in advance.
Is there a recommended taxi service in Kaprun?
We recommend our taxi partner “Kapruner-Taxi Machater,” who can be reached at TEL.: +43 6547 8203.
Is there a bank nearby?
Yes, in Kaprun you can find the following bank branches:
RAIFFEISENBANK BRUCK-FUSCH-KAPRUN
Ing. Wilhelm-Fazokas-Straße 2c, A-5710 · Kaprun
Salzburger Sparkasse Bank AG - Kaprun Branch
Sigmund-Thun-Straße 30a, A-5710 Kaprun
RAIFFEISENBANK BRUCK-FUSCH-KAPRUN
Ing. Wilhelm-Fazokas-Straße 2c, A-5710 · Kaprun
Salzburger Sparkasse Bank AG - Kaprun Branch
Sigmund-Thun-Straße 30a, A-5710 Kaprun
Service
Is there an ironing service at Alpenhaus Kaprun?
Yes, we offer a daily ironing service until 7:00 PM.
Please feel free to contact our reception team if you need assistance.
Please understand that we do not assume liability for your laundry.
Tip: There is also an ironing room for self-use available on the reception floor
Please feel free to contact our reception team if you need assistance.
Please understand that we do not assume liability for your laundry.
Tip: There is also an ironing room for self-use available on the reception floor
Is dry cleaning offered?
Yes, we also offer dry cleaning.
Please fill out the laundry form and place your laundry in the laundry bag with the form and hand it in at reception.
The processing time is approximately three to four calendar days.
Please understand that we do not assume liability for your laundry.
Please fill out the laundry form and place your laundry in the laundry bag with the form and hand it in at reception.
The processing time is approximately three to four calendar days.
Please understand that we do not assume liability for your laundry.
Is Alpenhaus Kaprun a non-smoking hotel?
Yes, the entire Alpenhaus Kaprun is a non-smoking hotel. We kindly ask you to refrain from smoking in all areas of the hotel. Thank you for your understanding!
Where can I find the Terms & Conditions and Privacy Policy?
Here you can find our Terms & Conditions as well as the Privacy Policy.
Do you need assistance or have any concerns?
Our reception team is available 24/7 – by phone at +43 6547 7647 or by E-Mail: willkommen@alpenhaus-kaprun.at.
