FAQ

AIRPORT Salzburg „W. A. Mozart“
Distance approx. 100 km
Innsbrucker Bundesstraße 95
A-5020 Salzburg

AIRPORT München „Franz Josef Strauß“
Distance approx.. 208 km
Nordallee 25
D-85356 München

Our reception team will be happy to organize a transfer for a fee.

Guests are welcome to arrive at the Alpenhaus Kaprun from 3 p.m.

The ALPEN.VEDA.SPA is spread over 2 levels.

In the swimming pool area there is a textile sauna, which is also accessible for children.
The rest of the sauna area with:
• Finnish sauna (85 – 95°C)
• Herbal sauna (50 – 60°C)
• Steam bath
• Solegrotte
• gentle bio sauna (40 – 60°C)
• Ice fountain
• exciting experience showers
• Kneipp foot basin
• Rest rooms with wellnessbeds to relax
is an adult nude area.

Access to the sauna area (nude area) is permitted from the age of 16 - exception: children aged 14 and over accompanied by an adult. There is a textile / family sauna in the swimming pool area. Please note that the sauna area is a relaxation area.

Swimming pool: from 7 a.m. to 9 p.m.
Sauna & relaxation area: winter 13 o'clock to 20 o'clock
Sauna & relaxation area: summer 15 o'clock to 20 o'clock
Massage & cosmetics: Mon-Sat: 10 a.m. to 8 p.m.
Fitness room: available 24 hours

Here you will find further information about our ALPEN.VEDA.SPA.

RAIFFEISENBANK BRUCK-FUSCH-KAPRUN
Ing. Wilhelm-Fazokas-Straße 2c, A-5710 · Kaprun

Salzburger Sparkasse Bank AG - Filiale Kaprun
Sigmund-Thun-Straße 30a, A-5710 Kaprun

The ALP.IN.BAR is open from 11 a.m. until around midnight, depending on the frequency. Please note that the closing time can vary daily, this depends on whether guests still have requests.

Bath towels for the ALPEN.VEDA.SPA area are prepared for you in your room.

Bathrobes are available for you to borrow (against a deposit) at the reception.

We deliberately do not use wellness slippers. With this conscious decision for sustainability, we not only help to conserve resources, but also avoid large amounts of waste.
For this reason, we ask you to bring your favourite slippers, flip flops & co for the sauna and swimming pool area from home. For all those who do not want to do without the wellness slippers: at the reception you can pick up your pair!

We look forward to welcoming you directly at the hotel reception (extension 55) or via extension 621 (ALPEN. VEDA. SPA) to make appointments for your desired wellness treatments.

The offer of ALPEN. VEDA. SPA can be found in the brochure in your room.

Here you find our beauty-treatments.

This is located on the reception level.

We assume no liability for theft, loss or damage to items brought in, in particular items of value.

Bründl Sports Maiskogelbahn Talstation
Kitzsteinhorn 1b, A-5710 Kaprun
TEL.: +43 6547 838 88 70

Opening times in summer:
Monday to Saturday: 9 a.m. until 5 p.m.
Also open on Sundays and public holidays.

12% discount by online booking

In our restaurant you will find every morning from 7 a.m. until 11 a.m. in a colorful breakfast buffet with the best of the region and the season, a selection of healthy delicacies and a own vegetarian, vegan corner.

We can offer your breakfast in the room on request.
For this you can order an order list for your pampering breakfast in your room at the reception.
We ask you to place your order at the restaurant by 9 pm.
The room service fee is EUR 10,-.

Book carefree! 100% security for your vacation!

Our guidelines specially tailored to the current situation apply:

Up to 7 days prior to arrival: free cancellation

Cancellation within 6 days prior to arrival incurs 90% of the total booking price

Cancellation less than 1 days prior to arrival incurs the entire booking price, as does leaving before the agreed departure date.

In case of no-show, late arrival or early departure 100 % of the entire stay will be charged.

Christmas | New Year´s Eve:

Up to 14 days prior to arrival: free cancellation

Cancellation 13 up to 7 days prior to arrival incurs 70% of the total booking price

Cancellation 6 up to 3 days prior to arrival incurs 90% of the total booking price

Cancellation 2 days prior to arrival incurs 100% of the total booking price

In case of no-show, late arrival or early departure 100 % of the entire stay will be charged.

Please note that any cancellation must be in written form to be valid.

For this reason, and in order to avoid any unnecessary costs, we recommend taking out Hotelstorno Plus holiday insurance, covering both you and your family. You can take out Hotelstorno Plus insurance online.

European travel insurance

Kaufmann & Unterberger GmbH & Co KG
Landesstraße 30, A-5710 Kaprun
TEL.: +43 6547 8534

IKE & CAR CENTER Europcar Kooperationspartner
Turmgasse 1, A-5700 Zell am See
TEL.: +43 664 88 66 79 31

Check-out is until 12 a.m.

We are happy to offer you a late check-out (for a fee) depending on availability. Our reception team will inform you about the possibilities.

In order to avoid waiting times, you can pay the bill on the evening before the day of departure.

Guests are welcome to arrive at the Alpenhaus Kaprun from 3 p.m.

We offer this service daily to 7 pm.

Please fill out the laundry form (in the room box) and deposit the laundry with the form in the laundry bag in your room, clearly visible for our ladies on the floor. Dry cleaning takes about two to three calendar days.

In the ALPENHAUS KAPRUN you can easily have your consumption booked on the room bill.

Please do not forget to check the consumption receipts for correctness and to sign them, as we can no longer consider later complaints.

We accept the following credit cards:
VISA | Master Card | American Express | Diners Club

We would be delighted to arrange an appointment for beauty treatments for you via the hotel reception (extension 55) or extension 621 (ALPEN.VEDA.SPA).

You find the offer of our ALPEN.VEDA.SPA in the spa brochure in your room.

Here you find our cosmetic-treatments.

You book the best available rate on the day of your booking. Depending on the occupancy and availability, our flexible rate can change daily. By entering your credit card number, this booking is guaranteed and we will keep the room (s) free for you.

What if something comes up and you have to cancel?
Then you benefit from our flexible cancellation policy.

Departure is unti 12 a.m.

We are happy to offer you a late check-out (for a fee) depending on availability. Our reception team will inform you about the possibilities.

In order to avoid waiting times, you can pay the bill on the evening before the day of departure.

From 6 p.m. to 9 p.m. you can enjoy our regional and international cuisine in our cozy restaurant, divided into different parlours.

Dr. med. univ. Claudia Griessner
Imbachstraße 14/1, 5710 Kaprun
TEL.: +43 6547 8227

Dr. Karl Watschinger, prakt. Arzt
Häuslhofstraße 9, A- 5710 Kaprun
TEL.: +43 6547 8698

Emergency service
TEL.: 141

You book the best non-cancellable early bird or best price rate available. The best non-cancellable rates are only available for a limited number of rooms and are subject to availability. We will charge your credit card 100% of your travel price when you complete the booking.

You can no longer cancel your booking with an early bird or best price rate free of charge.

You can charge your e-car comfortably at our charging station for the exploration tours, depending on availability. You can get the service card at the hotel reception.

TYP 2 | 22 kW | 32A

Fire brigade: 122
Police: 133
Rescue: 144
Medical emergency service: 141

Please note the information on your room door and the green and white escape route signs throughout the hotel.

Here you can find our GENERAL TERMS AND DONDITIONS as well as the PRIVACY POLICY.

We book the tee times for you.

Golfclub Zell am See - Kaprun - Saalbach - Hinterglemm
2 x 18 hole courses
Up to 25% green fee reduction at the GC Zell am See - Kaprun
Golfstraße 25, A-5700 Zell am See
TEL.: +43 6542 561610
www.golf-zellamsee.at

Golfclub Nationalpark Hohe Tauern
18 hole cours
Felben 133, A-5730 Mittersill
TEL.: +43 6562 5700
www.golfclub-nationalpark-hohetauern.at

Golfclub Urslautal
18 hole cours
Schinking 81, A-5760 Saalfelden am Steinernen Meer
TEL.: +43 6584 2000
www.golf-urslautal.at

Golfclub Gut Brandlhof
18 hole cours
Hohlwegen 4, A-5760 Saalfelden am Steinernen Meer
TEL.: +43 6582 74 875
www.brandlhof.com

More information about golf at GOLFS HOLIDAYS .

accessible 24 hours

The nearest hospital is in Zell am See.

Tauernkliniken GmbH
Paracelsusstraße 8, A-5700 Zell am See
TEL.: +43 6542 777-0

The closest hospital with a children's ward is in Schwarzach, about 50 minutes away by car.

Kardinal Schwarzenberg Klinikum
Kardinal Schwarzenbergplatz 1, A-5620 Schwarzach im Pongau
TEL.: +43 6415 71010

In the ALPENHAUS KAPRUN we offer daily room cleaning, which is carried out from 8 a.m. to 4 p.m. If you do not want this or if you prefer a certain time, simply speak to our reception team directly. Another possibility is to place the "Do not disturb" sign on your room door.

You can find a list of the included services for your holiday in the 4 star sport and wellness hotel DAS ALPENHAUS KAPRUN under INCLUDED SERVICES.

The indoor pool is located in the ALP.VEDA.SPA on the ground floor.
Opening times: 7 a.m. until 9 p.m.

We offer you Free Internet Access throughout the DAS ALPENHAUS KAPRUN, the password is welcome#, and the username is Das Alpenhaus Kaprun.

We take care of your order everyday until 7 p.m.

Please contact the reception team or fill out the laundry form (in the room box) and deposit the laundry with the form in the laundry bag for our floor ladies in your room.

Guests can also use the ironing room at reception level free of charge.

Ski-in-ski-out and superlative cable car chain

The 3K C-onnection forms the core of the connection Kaprun - Maiskogel - Kitzsteinhorn. With the spectacular cable car, the Kaprun glacier community can offer ski-in-ski-out directly from the center of the village to the Kitzsteinhorn, which is 100% snow-sure.

The possibility to reach the ski area comfortably with the cable car, as well as the modern infrastructure in the Kaprun Center, ensure an increase in quality and comfort all year round.

Six cable cars line up like a string of pearls from the town center over four vegetation zones to the Top of Salzburg at 3,029 meters on the Kitzsteinhorn.

Not only do they form the longest continuous cable car axis in the Eastern Alps, they also overcome the greatest difference in altitude at 2,261 meters.

The overnight stay tax per person and night is not included in the room price and will be added to your bill upon departure.

Euro 2.00 overnight stay tax & Euro 0.05 tourism promotion fee | until 30.04.25

Euro 2.00 overnight stay tax, Euro 0.50 mobility tax & Euro 0.05 tourism promotion fee | 01.05.25 to 31.10.25

Euro 3.50 overnight stay tax, Euro 0.50 mobility tax & Euro 0.05 tourism promotion fee | 01.11.25 to 31.10.26

Euro 4.00 overnight stay tax, Euro 0.50 mobility tax & Euro 0.05 tourism promotion fee | from 01.11.26 to 30.04.27

Euro 4.00 overnight stay tax, Euro 1.10 mobility tax & Euro 0.05 tourism promotion fee | from 01.05.27 to 31.10.27

Euro 5.00 overnight stay tax, Euro 1.10 mobility tax & Euro 0.05 tourism promotion fee | from 01.11.27

Registration number: 50606-006712-2020 | Company number/object code: 6712

We would be delighted to arrange an appointment for a relaxing massage for you via the hotel reception (extension 55) or extension 621 (ALPEN.VEDA.SPA).

You find the offer of our ALPEN.VEDA.SPA in the spa brochure in your room.

Here you find our massage-offers.

From May 1st, 25: Guest Mobility Ticket - Salzburg Transport* | free use of all public transport in the entire state of Salzburg during your stay.
*Issued after check-in.

You can conveniently park your vehicle in the garage or at the parking lot directly at the ALPENHAUS KAPRUN for € 12,- per parking space and night.

We ask for your understanding that your dog cannot accompany you to the restaurant or the wellness area .

We charge € 19,- per pet per night without food.

Steinbock-Apotheke
Sigmund-Thun-Straße 22, A -5710 Kaprun
TEL.: +43 6547 8869

Opening times:
Monday to Friday: 8 a.m. to 12 p.m. | 2.30 p.m. to 6.30 p.m.
Saturday: 8 a.m. to 12 p.m.

Pharmacy emergency service:
Here you will be informed about all night and emergency services of the pharmacies in the region.
TEL.: 1455

Indoor pool:

Opening times: 7 a.m. until 9 p.m.

ground floor

outdoor pool

Opening times in summer: 7 a.m. until 9 p.m.

ground floor

You receive radio programs via the TV set. You can find a list of the available channels under TV programs.

Our reception team is available to help you at any time of the day or night. You can reach them via phone extension 55.

Reduction for children sharing a room with 2 full paying guests:

0 to 5,99 years: 100 %

6 to 14,99 years: 50 %

15 to 17,99 years: 20 %

Children’s reduction staying in a separate room:

2 to 5,99 years: 40 %

6 to 14,99 years: 20 %

15 to 17,99 years: 10 %

Our restaurant is open to serve you at the following times:

Breakfast: 7 AM until 11.00 AM
Ski Afternoon Snack: 2.30 PM until 4.30 PM
Dinner: 6 PM until 9 PM
Bar: 11 AM until midnight

Dress code for dinner: sporty and elegant in keeping with the house.
From 11:30 a.m. to 1:30 p.m. and from 6:30 p.m. to 9 p.m. we are happy to present you our large menu.
Between 11:30 and 18:30 we look forward to your choice from our afternoon menu at the hotel bar.
Please note that wearing bathrobes in the restaurant & bar area is not permitted (with the exception of the skiers' snack in winter).

We would like to ask you to hand in your room cards at the reception upon departure. In the event of non-delivery, we have to charge a fee of EUR 5 per card.

Between 18: and 20:30 you are welcome to conveniently order your food and drinks to the room.
With the extension 56 of the hotel telephone you can place your order, a service employee will be happy to bring this to your room door.
The room service fee is EUR 10,-.

There is a safe in your room for free use. We assume no liability for items that are not locked in the safe.

The ALPEN.VEDA.SPA extends over 2 levels. In the swimming pool area there is a textile sauna, which is also accessible for children.

The rest of the sauna area with:
• Finnish sauna (85 – 95°C)
• Herbal sauna (50 – 60°C)
• Steam bath
• Solegrotte
• gentle bio sauna (40 – 60°C)
• Ice fountain
• exciting experience showers
• Kneipp foot basin
• Rest rooms with wellnessbeds to relax
is an adult nude area.

Access to the sauna area (nude area) is permitted from the age of 16 - exception: children aged 14 and over accompanied by an adult. There is a textile / family sauna in the swimming pool area. Please note that the sauna area is a relax-rest area.

Sauna & rest area: winter 1 p.m. to 8 p.m.
Sauna & rest area: Summer 3 p.m. to 8 p.m.

Here you find more informations about our SAUNA AREA.

Snack from 02:30 PM until 04:30 PM at the ALP.IN.BAR during the winter time; you can also use the ski afternoon snack wearing a bath robe.

This is located on the reception level. Please note that ski & snowboard boots have their place in the heated ski boot room in the ski cellar and may not be taken to the room.

We assume no liability for theft, loss or damage to items brought in, in particular items of value.

We will be happy to issue your ski pass at the reception; so nothing stands in the way of a “jam-free” day of skiing.

SKI.ALIPN.CARD - The formula: 1 + 3 = ∞
The Ski ALPIN CARD, which is available as a day and multi-day ski pass, promises a top-class skiing experience with a total of 408 kilometers of slopes, 121 facilities and a maximum of attractions - including guaranteed snow on the glacier. The simple formula for the premium skiing experience is: 1 ticket and the 3 premium ski regions Skicircus Saalbach Hinterglemm Leogang Fieberbrunn, Schmittenhöhe in Zell am See and the glacier ski area Kitzsteinhorn Kaprun result in endless skiing pleasure.

A ski rental from our partner "Bründl Sports" is located directly at the Maiskogelbahn valley station.

Bründl Sports Maiskogelbahn Talstation
Kitzsteinhorn 1b, A-5710 Kaprun
TEL.: +43 6547 838 88 70

OPENING HOURS in winter:

Monday to Friday: 8.15 a.m. to 6 p.m.

Saturday: 8.15 a.m. to 6 p.m.

Sunday: 8.15 a.m. to 6 p.m.

Also open on public holidays.

12% discount by online booking

We recommend our partner ski school Hartweger “Ski with us!”. Please contact our reception team or the ski school directly on Tel.: +43 664 33 81 582.

The ALPENHAUS KAPRUN is a non-smoking hotel.

We recommend our taxi partner "Kapruner-Taxi Machater", whom you can reach at TEL .: +43 6547 8203 .

Dial zero for an outside line.

To receive a call in our room the caller must dial the following number +43 6547 7647 plus your room number at the end.

Please be aware that in Austria, charges are incurred as soon as you enter a number to dial.

Charging will take place automatically and be added to your bill.

The next train station is in Zell am See (7 km).
We would be happy to organize a transfer for a fee.

You can conveniently park your vehicle in the garage or at the parking lot directly at the ALPENHAUS KAPRUN for € 12,- per parking space and night.

We offer you Free Internet Access throughout the DAS ALPENHAUS KAPRUN, the password is welcome#, and the username is Das Alpenhaus Kaprun.

Attractions, excursion destinations & experiences included. The Zell am See - Kaprun summer card from around Mai 15th until about October 31st is the ticket to the top excursion destinations in the region. We will be happy to issue you the Zell am See-Kaprun Summer Card at reception.

TOP 10 SUMMER TICKETS - BENEFITS

1. Glacier - Kitzsteinhorn Kaprun
2. Berg - Schmittenhöhe Zell am See
3. See - Zell am See lido
4. Kaprun high mountain reservoirs
5. Shipping on Lake Zell
6. Mittersill National Park Center
7. Krimml waterfalls
8. Maiskogel family mountain
9. Sigmund Thun Klamm
10. Museums & cultural highlights

With the mobility card included in the Zell am See-Kaprun Summer Card, you can use all public transport in the entire Zell am See district free of charge.