Useful information

Find out useful and informative information about your Alpenhaus Kaprun booking.

Arrival

Rooms are available from 3 PM.

At check-in, a photo form of identification (passport, driving licence or personal ID card) and credit card is necessary for each guest.

If you are planning to arrive after 5 PM, we ask that you call us to let us know.

Departure

Please vacate all rooms and suites by midday on your day of departure.

According to availability, we offer a late checkout option. Please find out about the possibilities available from our team at reception.

To avoid waiting times, you are welcome to settle your bill on the evening prior to your departure.

General terms and conditions

Bathrobes

Bathrobes are available for you at reception (deposit payable).

Bath towels

You will find bath towels for use in the Alpen.Veda.Spa in your room.

Railway station

The nearest station is in Zell am See (7 km). We will happily organise a transfer for you (charge applies).

Bar

The Alpenhaus.Bar is open daily from 11 AM to midnight at the latest (according to demand).

The bar area also contains our smokers’ lounge.

Ironing service

We will happily take on any ironing requirements you may have from Monday to Friday up to 7 PM.

Please ask our team at reception. Fill in the laundry form (in the wardrobe in your room) and leave it together with the laundry in the laundry bag visibly in your room for our service ladies to collect.

Café

Enjoy home-made cakes and Strudel, coffee and tea specialities in our Alp.In.Café from 10 AM to 6 PM.

Dry cleaning

We offer a dry cleaning service from Monday to Friday

Fill in the laundry form (in the wardrobe in your room) and leave it together with the laundry in the laundry bag visibly in your room for our service ladies to collect. Chemical cleaning takes between 2 and 3 days.

Mealtimes

  • Breakfast: 7 AM to 11 AM in the restaurant
  • Evening meal: 6:30 PM to 9 PM in the restaurant

We ask that you are seated by 8:30 PM at the latest in the restaurant.

Please do not wear bathrobes in the restaurant or bar area (with the exception of during the skier’s snack time in winter).

Electric car charging station

On the upper floor of our garage we provide you with free electricity for your electric vehicle. If necessary, please collect your service card at the hotel reception.

Bike hire

The sports shop next door offers a bike hire service.

Fitness studio

Our fitness studio is open 24 hours a day.

Airport

Salzburg airport is approximately 70 km away, Munich airport approximately 200 km. Our team at reception will happily organise a transfer for you (charge applies).

Breakfast in your room

Please fill in the breakfast label and hang it on your door before 2 AM. The charge for room service is €9.

Golf

  • Golfclub Zell am See, 5 min drive (2 x 18 hole course)
  • Golfclub Mittersill, 25 min drive (18 hole course)
  • Golfclub Urslautal, 25 min drive (18 hole course)
  • Golfclub Brandlhof, 40 min drive (18 hole course)

Our team at reception will happily book times for you.

More golfing information is available under golf holidays.

Mobile phones

Out of consideration for other guests, we ask that mobile phones remain switched off in the restaurant and wellness areas.

Pets

On prior arrangement, you are welcome to bring pets with you. Please note that dogs must be kept on leads in the hotel and in the hotel grounds. For reasons of hygiene, pets are not allowed in the restaurant and wellness areas. We charge a €12 general cleaning charge per animal per night, without food.

Included services

Under “included services”, you will find a list of the included services for your holiday in the 4-star Hotel Alpenhaus Kaprun.

Internet

At reception you can pick up details for the free internet access in your room. The public areas in the hotel have Wi-Fi; the password is welcome# and the username Alpenhaus Guests.

Charges

In the Alpenhaus Kaprun, you enjoy the convenience of being able to charge extras in any areas of the hotel to your room number. Please don’t forget to check the charges for accuracy, and to sign where required, as later claims will not be considered.

Massages & beauty treatments

We are pleased to be able to arrange your desired well-being treatments with you directly at hotel reception, or via the Alpen.Veda.Spa reception. You will find details of the wide range offered by the Alpen.Veda.Spa in the brochure in your room.

Credit cards

We happily accept American Express, diners club, MasterCard or Visa for payments of a minimum of €50.

No smoking hotel

The entire Alpenhaus Kaprun is a no smoking hotel, the only exception being our smoking lounge in the bar area. Smoking is however also permitted on balconies and terraces.

Emergency exits

Please take note of the information on your room door, and the green and white emergency exit signs throughout the hotel area.

Local tourist taxes

The local tourist taxes are presently €1.15 per person per night and are not included in the price of your room. These will be added to your bill on your departure.

Car park & underground car park

There is a car park and underground parking at the hotel, for which a charge of €10 per parking space per night applies.

Free parking is available approximately 75 m from the hotel in the Maiskogel car park.

Smoking

The entire Alpenhaus Kaprun is a no smoking hotel, the only exception being our smoking lounge in the bar area. Smoking is however also permitted on balconies and terraces.

Restaurant

Our restaurant is open at the following times:

  • Breakfast: 7 AM to 11 AM
  • Evening meal: 6:30 PM to 9 PM

Dress code for evening meal: sporty casual, appropriate for the hotel

We offer our large menu selection between 11:30 AM and 1:30 PM, and between 6:30 PM and 9 PM.

We offer a smaller selection between 1:30 PM and 6:30 PM in our afternoon menu at the hotel bar.

Please note that bathrobes should not be worn in the restaurant and bar area (except for during the skier’s snack time in winter).

Reception

Our team at reception is available round-the-clock to help you.

Safe

The safe in your room can be used free of charge.

The hotel accepts no responsibility for any objects that are not locked away in the safe.

Skier’s snack (in the winter season, from October through to April)

From 3 PM to 5 PM in the hotel bar

You are welcome to enjoy your skier’s snack in your bathrobe.

Ski cellar with boot dryer

We have a ski cellar with boot dryer available to guests throughout the duration of their skiing holidays in Kaprun at the Alpenhaus Kaprun.

Please note that the right place for ski and snowboard boots to be stored is in the heated boot room; please do not take them up to your hotel room.

Ski pass

Our team at reception will happily arrange the purchase of your lift pass, avoiding any potential waiting times before starting your first ski day.

Ski school

We recommend our partner ski school Hartweger „Ski mit uns!“. Please ask our reception team, or enquire directly at the ski school, tel: +43 664 33 81 582.

Ski equipment hire

The sports shop next to the hotel provides ski equipment hire.

Cancellation conditions & cancellation insurance

Sometimes it may happen that a holiday you have looked forward to for so long has to be cancelled or delayed due to some unforeseen circumstance. If this is the case, the following cancellation conditions apply:

 

  • Up to 30 working days prior to arrival: free cancellation
  • Cancellation up to 7 working days prior to arrival incurs 70% of the total booking price
  • Cancellation within 7 working days prior to arrival incurs 90% of the total booking price
  • No-show - 90% of the total booking price

Please note that any cancellation must be in written form to be valid.

For this reason, and in order to avoid any unnecessary costs, we recommend taking out Hotelstorno Plus holiday insurance, covering both you and your family. You can take out Hotelstorno Plus insurance online.

Hotelstorno Plus insurance

Wine cabinet

On the same floor as the reception and hotel bar, there is a wine cabinet giving you the opportunity of trying different wines (supplement applies). To make use of the wine cabinet, you need your room card, as this is charged to it.

Wellness and spa information

The Alpen.Veda.Spa area is open daily.

  • Swimming pool: 7 AM to 9 PM
  • Sauna & rest area: midday to 9 PM in winter
  • Sauna & rest area: 3 PM to 9 PM in summer
  • Massage & beauty: 10 AM to 8 PM
  • Fitness room: open 24 hours a day

Out of consideration for other guests, children under the age of 16 are only allowed in the spa area when accompanied by parents and with an appointment for a child or teenager spa treatment. Please observe that the sauna area is a relaxation and quiet rest area.

More information is available under Alpen.Veda.Spa

Wi-Fi

Guests enjoy free Wi-Fi throughout the entire hotel. Your free Internet access for your room is available from reception, whilst in the public areas of the hotel, you can logon using the password welcome# and the username: Alpenhaus Guests.

Zell am See Kaprun Summer Card

This advantage card is valid for the duration of your stay and gives you free entry to 40 attractions in the holiday region of Zell am See Kaprun.

Find out more here about the Zell am See Kaprun Card.

Room card

We would ask that you hand in your room key card in at reception on your day of departure. We must charge for €18 per card for any not returned.